In April of 2024 I purchased a 2021 Ford Explore. On Friday, May 3rd I took my car to Jiffy Lube in Matteson to get an oil change. On Wednesday, July 31st, my oil change light came on and my car started to lose power. I took my car back to Jiffy Lube in Matteson. There was a female Jiffy Lube employee that assisted me and asked me to pull my car in and pop the hood. After popping my hood, the female Jiffy Lube employee said that there is a problem and asked me to step out of the car and look under the hood. I looked under the hood and she stated that my oil cap was not on all the way and that oil leaked everywhere (all over the engine, starter, alternator, components, etc...)
I mentioned to the female Jiffy Lube employee that I just purchase this car, and that Jiffy Lube is the only people that have serviced this vehicle since I had it. She then mentioned that this is not common to happen and that I should have experienced an oil leak within 2 days of the oil change that I received back on May 3rd and that car should have been smoking or I should have noticed oil leaking.
I asked to speak to a manager, and she stated that she was the manager. I then asked for the number to corporate and she said that she cannot give me the number to corporate. I then said, "Can I get an oil change," and her response was that she could not give me an oil change. I said, "Why not," her response, "You have oil everywhere." She said she would have to take my information down, take pictures and submit a ticket to the corporation, and the corporation will contact the store, and then she would call me by next week to let me know what the outcome would be. On Thursday, August 1st I took my car to Scott's U-Save Tires & Auto Repair in Steger IL to have it checked. I explained to them what happened with Jiffy Lube. I received a vehicle diagnostic and an oil change. Please see the attached receipt and invoice.
On Friday, August 16th I took my car back to Scott's U-Save Tires & Auto Repair in Steger IL because my car was making a loud ticking sound while accelerating, I was losing power again and my maintenance light and engine came on. Please see the attached receipt and invoice. Scott's U-Save Tires & Auto Repair in Steger IL did another vehicle diagnostic (please see below outcome of the 2nd vehicle diagnostic).
Additional quarts of oil had to be added.
Need turbo charger, turbo is noisy and causing consumption.
After receiving this information from Scott's U-Save Tires & Auto Repair in Steger IL, I then called the Ford Dealership in Homewood IL and spoke with the service department and made an appointment for Tuesday, August 20th. On Monday, August 19th I tow my car to the Ford Dealership in Homewood IL to be serviced the next day. I received a call the next day from the dealership letting me know that they did a vehicle diagnostic, and the turbo charger needs to be replaced. The Ford Dealership did mention that the part is currently on backorder and as soon as it comes in, they will give me a call to bring the car back for service. Tomorrow, August 24th I will have to get my car towed back to my home until further notice and now I must rent a vehicle to get to and from work. Twice I spoke with corporate because I did not hear back from the female manager from Jiffy Lube.
I first spoke with the corporate on Friday, August 16th and explained what happened and they have not received any knowledge of this. They took all my information down and said that I should hear back from the Franchise Representative from the Jiffy Lube within 72 hours. If not, then call back and they will expedite the issue. I spoke with the corporate on Friday, August 23rd and informed them that I have not spoken with anyone regarding this matter and that it has been weeks, and I have yet to hear from anyone. Corporate said that they will try again to connect with Franchise Representative and hopefully someone will call me soon.
After being given the run around for so many weeks I decided to call the Jiffy Lube store myself. This morning, Friday, August 23rd I spoke with Jiffy Lube Manager Robert who has worked on multiple of my vehicles since 2016. Robert knew exactly who I was, Robert is also the same person that did my oil change on May 3rd. I explained to him what had happen and he apologized and asked a few questions, and I answered them. Robert then asked me to keep all receipts and to contact him once the Ford Dealership lets me know that the part has arrived.
Jiffy Lube again has serviced several of my vehicles for the last 6 years and I cannot believe that the oil cap was not put back on properly. This has been a huge inconvenience for me. Now I must rent a vehicle because my car is down. This is very unprofessional, and I will not bring any of my vehicles to be serviced there again. Somebody must be held accountable for this. I hope to have this issue resolved soon.
Sherman **
